Privacy Policy

Introduction

Welcome to RefractedAI ("we," "our," "us"). Your privacy is paramount to us, and we are committed to protecting your personal data.. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or use our AI services.

Import Information and Who We Are

RefractedAI is a Singapore-based company providing global artificial intelligence solutions. This Privacy Policy applies to all users of our website and services. If you have any questions about this policy or how we handle your data, please contact us using the details provided below.

1. Information We Collect

2. AI and Data Processing

RefractedAI uses AI technologies, including third-party platforms and proprietary AI models, to provide intelligent automation and customer engagement solutions. We are committed to transparency regarding AI data processing:

• Third-Party AI Services: We may share your data with trusted AI service providers to deliver specific features (e.g., AI chatbots hosted by external platforms). We ensure these providers comply with applicable data protection laws.
• AI Model Training: Data collected through your interactions may be used to improve AI algorithms. We do not use your personal data for training without explicit consent unless anonymised and aggregated.
• Data Control: You have the right to request deletion, correction, or access to your data used in AI systems. Contact us anytime to exercise these rights.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

3. Data Security

In compliance with Singaporean law, we have implemented strong security measures to protect your data from unauthorised access, alteration, or disclosure.

4. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, in line with the legal requirements and regulations of Singaporean.

5. Legal Basis for Processing

We process your personal data based on:

• Your consent when you provide it (e.g., submitting a contact form).
• Legitimate interests in providing and improving our AI services.
• Compliance with legal obligations under GDPR and other applicable laws.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers and partners who support our AI solutions and website operations.
• Legal authorities if required by law or to protect our rights.

All third parties are contractually obligated to protect your data and use it only for specified purposes.

7. International Data Transfers

As a Singapore-based company serving a global clientele, your personal data may be transferred and processed outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with Singapore's Personal Data Protection Act (PDPA) and other applicable laws.

8. Your Privacy Rights

Depending on your location, you have the right to:

• Access the personal data we hold about you.
• Update your personal data.
• Request correction or deletion of your data.
• Object to or restrict certain processing activities.
• Withdraw consent at any time.
• Lodge a complaint with a data protection authority.

To exercise your right, please contact us at: info@refractedai.com.

10. Children's Privacy

Our services are not directed to individuals under 16 years old. We do not knowingly collect personal data from children.

11. Changes to The Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. The updated policy will be posted here with a revised effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact: